Why can I not connect to the Internet?

The two most common reasons people have issues with connecting to the internet are that their IP Address is wrong or that their network cable has came unplugged. One of the first troubleshooting tricks you are taught as a net worker is to check the connection, aka the cable. If there are green blinking lights on the back of your PC next to the network cable, then that is typically not the issue. The next thing you should do is click on the start button. Then go up to Settings (or Control Panel in some cases), then click on network connections. If you do not see an icon for Local Area Connection, then you need to click the link on the left hand side labeled View all Connections. After doing so, you should see your local Area Connection Icon. From here, you should double click on the icon, then click on properties. Another window should pop up that has a list of items. You need to scroll down to the bottom where you can select the item named Internet Protocol (TCP/IP). Double click on it and another window will pop up which should have two sets of Radial buttons on it. Make sure both sets of buttons are marked next to the setting Obtain an IP Address Automatically and Obtain DNS Server Address automatically. After doing this, click apply then ok and close all the windows until you can see the Local Area Connection icon again. This time you should right click on it and go down to Repair. Let it cycle through its Process and click ok. After doing so, your internet should work fine. If not, call us.

Why is my computer/Internet connection slow?

Your internet connection as well as your computer speed can be affected by many things. Some of the most common of these things are viruses and mal-ware normally referred to as spy ware. Please read the section for removing spy ware and viruses below for help on this topic. Another common reason for slow computer or internet response is that you may be running file sharing software for things such as downloading music, movies, games, etc. Limewire is one such program that does this. It tends to bog the computer down quite a bit as long as it is installed. The best solution to this is to simply uninstall the software all together.

How can I check to see if my computer is infected with spy ware or viruses?

One of the best ways to tell that your computer is infected with either spy ware or a virus is that it may act in a sporadic behavior, doing things it would not typically do. It may also run a lot slower than it normally would. The best way to find out, however, is to download the following free software and to run their programs. Not only will they detect spy ware and viruses, but they will also remove said problems from your computer for you. For viruses, we recommend that you either purchase a copy of McAfee Virus Protection, or for those that cannot afford to do so, you can download a free virus scan called Clamwin from ( As for spy ware, the two following programs are recommended.
  • Adaware SE Personal This is a free program that you may download from ( Just be sure to download the SE personal edition.
  • Spybot S&D This is another free program that you may download from ( Just simply click on their download page and install the software. Be sure to click the immunize tab and let it immunize your PC as well as scan for problems and fix the problems.

What is a virus?

A virus is a program with the characteristic feature of being able to generate copies of itself, and thereby spread. In order to execute itself, it often places its own code in the path of execution of another program. In order to replicate itself, it may replace other executable files with a copy of the virus-infected file. Viruses can infect desktop computers and network servers alike. Some viruses are programmed to damage the computer by damaging programs, deleting files, or reformatting the hard disk. Others are not designed to do any damage, but simply to replicate themselves and make their presence known by presenting text, video, and audio messages. Even these benign viruses can create problems for the computer user. They typically take up computer memory used by legitimate programs. As a result, they often cause erratic behavior and can result in system crashes. In addition, many viruses are bug-ridden, and these bugs may lead to system crashes and data loss.

What is a Trojan horse?

Trojan horses are impostors files that claim to be something desirable but, in fact, are malicious. A very important distinction between Trojan horse programs and true viruses is that they do not replicate themselves. Trojan horses contain malicious code that when triggered cause loss, or even theft, of data. For a Trojan horse to spread, you must invite these programs onto your computer; for example, by opening an email attachment or downloading and running a file from the Internet.

What is a worm?

Worms are programs that replicate themselves from system to system without the use of a host file. This is in contrast to viruses, which require the spreading of an infected host file. Although worms generally exist inside of other files, often Word or Excel documents, there is a difference between how worms and viruses use the host file. Usually the worm will release a document that already has the "worm" macro inside the document. The entire document will travel from computer to computer, so the entire document should be considered the worm.

What is Adware?

Adware is free software that is supported by advertisements. Common adware programs are toolbars that sit on your desktop or work in conjunction with your Web browser. They include features such as advanced searching of the Web or your hard drive and better organization of your bookmarks and shortcuts. Adware can also be more advanced programs such as games or utilities. They are free to use, but require you to watch advertisements as long as the programs are open. Since the ads often allow you to click to a Web site, adware typically requires an active Internet connection to run. A common adware detection utility is Adaware SE and can be downloaded free, for private use, from the Internet.

What is Spyware?

As the name implies, this is software that "spies" on your computer. Nobody likes to be spied on, and your computer doesn't like it either. Spyware can capture information like Web browsing habits, e-mail messages, usernames and passwords, and credit card information. If left unchecked, the software can transmit this data to another person's computer over the Internet. Spyware can be installed when you open an e-mail attachment containing the malicious software. It can also be installed when you install another program that has a spyware installer attached to it. Because of the insidious nature of spyware, most people don't even know when spyware is on their computer. Fortunately, you can install anti-spyware utilities that will search for spyware on your computer and stomp the unwanted software out of your system. A good way to prevent spyware from infecting your computer is to install a security program that lets you know when any program is being installed, so that you can choose to authorize or stop the installation. A common spyware detection utility is Spy-bot Search and Destroy and can be downloaded free, for private use, from the Internet.

DirectTV for Apartment Communities

How do I install my reciever?

Follow the instruction sheet given to you with your receiver then contact Jest Technologies to activate.

How do I answer the setup questions?

1. English
2. 18" round
3. Multi-switch
4. "Check Signal Strength"-press Select
5. Select "Continue"
6. Call Jest for Activation (Monday-Friday 9a-5p), allow 24-48 hours for programming to appear. The receiver must be left on for programming to appear

My guide does not have any channels listed on it.

It could take up to 24 hours after activation for the guide to populate with programming, you can go directly to the channel by selecting that channel number.

The screen says I need a customer ID number.

Please call Jest during our business hours, we will get you activated.

My screen says Searching for Signal.

You do not have your receiver plugged in to the correct wall outlet. Or, you do not have your coax cable plugged into the wall outlet. (The proper wall outlet will have an Ethernet and a Coax jack on the same wall plate. A wall plate with just a single Coax jack WILL NOT work.)

I do not have any sound.

Open the access panel door on the front of receiver in the lower right-hand corner, press the red reset button.

I have lost some channels

Open the access panel door on the front of receiver in the lower right-hand corner, press the red reset button. If problem continues, please call Jest Technologies.